Free resource · prompt library

Prompt Must-Haves.

40 copy-paste prompts for the jobs that eat a small business owner's week: customer messages, posts, schedules, hiring, ordering and your numbers. Fill in the blanks, paste it into Claude, and get the finished thing back.

● Free with your email● 40 prompts in 8 parts● Works on Claude's free plan● Updated November 2026

the prompts I actually use

Before you start

How to use these

fill the blanks

Anything that looks like [this] is where your own details go. The more real detail, the better the answer.

use your Business Brain

Run these inside a Claude Project with your prices, policies and voice in it, so you don't retype them every time. The free guide shows you how.

push back

The first answer is a draft. Tell it what's off: "shorter," "sounds too salesy," "use our real price." Then save the good version.

Part 01 · 5 prompts

Customer messages and reviews

the inbox that never stops
Answer your top questions
Here are the questions customers ask me most:
[paste your list]
Write a short, friendly answer for each one in my voice. Use our real prices, hours and policies. If you had to guess on any answer, flag it so I can fix it.
Reply to an upset customer
A customer sent me this:
[paste their message]
Write a reply that owns what went wrong in one sentence, offers [what you can do to fix it], and leaves the door open for them to come back. Under 100 words. Give me a calmer version and a warmer version.
Turn a DM into a booking
Someone messaged us: "[their message]"
Write a reply that answers their question in two sentences and ends with our booking link: [link]. Make it sound like a real person, not a bot.
Reply to a review
Here's a [star rating]-star review we got on [Google / Yelp / Facebook]:
[paste review]
Write a reply that thanks them by name, mentions one specific thing they said, and stays under 70 words. If it's negative, own it and invite them to email [your email]. No excuses.
Thank-you text after a visit
Write a short thank-you text I can send the day after someone's [appointment / visit / order]. Mention [what they came in for], ask how it's going, and include our review link: [link]. Under 40 words. Give me three versions so it doesn't feel copy-pasted.
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  • 02Social media and promos
  • 03Email and follow-ups
  • 04Scheduling and your team
  • 05Hiring and training
  • 06Ordering, inventory and admin
  • 07Numbers and pricing
  • 08Customer experience and growth

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